Terms of service.

Last updated: April 3, 2025

Welcome to PureListing LLC. By using our website, products, and services, you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully before using our website. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By accessing or using PureListing LLC services, you agree to comply with these Terms. If you are entering into this agreement on behalf of a business entity, you represent that you have the authority to bind the entity to these Terms.

2. Services

PureListing LLC offers a range of services to listing agents, including but not limited to:

  • AI Platform: A platform designed to enhance seller value with features like virtual staging, personalized home upgrade reports, and property descriptions.

  • Marketing: We provide warm introductions to interested sellers, helping agents connect with potential clients.

  • Concierge Services: Full-service support, including lead nurturing and appointment setting, to help agents close more listings.

We reserve the right to modify, suspend, or discontinue any of our services at any time, with or without notice.

3. Marketing Services

By purchasing a seller marketing package from PureListing LLC, you acknowledge and agree that you will receive a set number of seller leads each month based on the package selected. These leads consist of individuals who have expressed interest in selling their properties within the next year.

You understand that these leads are provided to you on a monthly basis, and it is your responsibility to follow up with and convert these leads into potential listings. While we strive to deliver high-quality leads, we do not guarantee specific outcomes or success rates with these leads.

3.1 Earnings & Results Disclaimer

Our marketing services are designed to help increase listings by connecting agents with motivated sellers. Our AI platform is designed to generate more showings, enhance listing appeal, and improve buyer engagement. However, results vary based on market conditions, pricing, execution, and agent performance.

While we may reference testimonials or examples of successful outcomes, these are shared for marketing purposes only and are not guarantees of typical or expected results. Please review our full Earnings & Results Disclaimer for more details.

4. User Responsibilities

When using PureListing LLC services, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Payment Terms

PureListing LLC offers two types of services: subscription-based and performance-based. Each has distinct billing structures as outlined below.

5.1 Subscription-Based Services

Subscription services are billed in advance, either monthly or annually, depending on the plan you select. By subscribing, you agree to pay the applicable subscription fee at the start of each billing cycle. Subscriptions automatically renew unless canceled before the renewal date. Prices are subject to change with prior notice.

As part of our “Love us or don’t pay” guarantee, we offer a 30-day money-back guarantee on subscriptions. If you are not satisfied with the service during the first 30 days, you may request a full refund. After this period, all payments are non-refundable. No refunds will be issued for unused time within your subscription period.

You may cancel at any time. For monthly subscriptions, cancellation takes effect at the end of the current billing cycle. For annual subscriptions, cancellation takes effect at the end of the current annual term.

Failure to make timely payments may result in suspension or termination of your access to services.

5.2 Performance-Based Services

For performance-based offerings, you will only be charged if PureListing LLC successfully delivers a set number of qualified seller introductions. A qualified seller introduction is defined as an interested homeowner who has expressed intent to sell within one year and is open to being contacted by a licensed real estate agent.

Once the agreed-upon number of qualified introductions has been delivered, your stored payment method will be charged in accordance with the agreed-upon pricing and terms.

5.3 Payment Authorization & Verification Fee

To activate your account and securely store your payment method, you authorize PureListing LLC to charge a one-time, non-refundable $1 verification fee. This fee is used solely for payment method validation and account setup.

5.4 Satisfaction Guarantee (First-Time Clients Only)

As part of our “Love us or don’t pay” guarantee, PureListing LLC offers a satisfaction guarantee for first-time users of our performance-based services. This guarantee applies only during the first 30 days from the date of activation.

If, during this period, you do not receive 5 to 10 qualified seller introductions or are not satisfied with the service, you will not be charged.

This guarantee applies only to your initial use of PureListing’s performance-based services and does not apply to subsequent months, repeat usage, or any subscription-based services.

6. Early Access Program

6.1 Eligibility

The Early Access Program ("Program") is available to a limited number of high-performing agents who meet the criteria set by PureListing LLC. Participants in the Program will receive access to select services for a limited time, as specified in their individual agreements. The fee for participation may vary, and participants will be informed of the applicable fee at the time of sign-up.

6.2 Program Benefits

During the Program, participants will have access to the following services at no charge or a nominal fee, as specified in their individual agreements:

  • Upgrade Insights

  • Virtual Staging (up to 10 photos per month)

  • Property Description Writer

6.3 Early Access Program Limitations

During the Early Access Program, participants are limited to 10 photos per month for virtual staging. If the participant exceeds this limit, they will be invoiced at the applicable rate, which may vary, depending on the terms specified at the time of participation.

6.4 Duration of the Program

The duration of the Early Access Program is determined based on the terms specified in the individual agreements. The length of participation may vary depending on the agreement made at the time of sign-up. PureListing LLC reserves the right to modify or extend the Program terms at any time, with or without notice. Once the Early Access Program ends, participants will be notified and offered the option to continue using the services for a fee. Participants who do not wish to continue will have their access terminated at the end of the Program period.

6.5 Changes and Termination

PureListing LLC reserves the right to terminate the Early Access Program at any time, without notice. If the Program is terminated or modified, all participants will be informed promptly. Participants may be offered an opportunity to subscribe to a paid plan at that time.

6.6 General Terms

By participating in the Early Access Program, you agree to comply with all applicable terms and conditions outlined in these Terms of Service. Participants understand that services provided through the Program are subject to change or discontinuation at PureListing LLC's discretion.

7. Referral Program

We also offer a Referral Program that allows eligible individuals to refer other agents to PureListing LLC in exchange for commissions. For more information on how the program works, including eligibility, commissions, and obligations, please refer to our [Referral Program Terms and Conditions](link to document).

By participating in the Referral Program, you agree to comply with all applicable terms and conditions outlined in these Terms of Service and the specific Referral Program Terms.

8. Intellectual Property

All content provided on this website, including but not limited to text, images, graphics, logos, and software, is the property of PureListing LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works of any content without express written permission from PureListing LLC.

9. Use of Services

You agree to use the services provided by PureListing LLC only for lawful purposes. Any unauthorized or illegal use of the website or services may result in the termination of your account and access to our services.

Our subscription plans are designed to support typical usage for agents. Excessive use of services, including home upgrade reports, virtually staged photos, or property descriptions, may result in additional charges or the requirement to upgrade to a higher plan. PureListing LLC reserves the right to determine excessive use at its discretion and will provide notice before imposing any changes or fees.

10. Limitation of Liability

To the fullest extent permitted by law, PureListing LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use of our services, including but not limited to the loss of data, profits, or business opportunities.

11. Indemnification

You agree to indemnify and hold harmless PureListing LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the website or services.

12. Termination

PureListing LLC reserves the right to terminate or suspend your account and access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users of the website.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of Texas, without regard to its conflict of law provisions. Any legal actions or disputes will be handled exclusively in the courts located in Texas.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

15. Contact Us

If you have any questions about these Terms, please contact us here.